Fulfillment Policy
Effective Date: June 20, 2025
Overview
Lambdo LLC provides custom software development services delivered digitally. This fulfillment policy explains our general approach to service delivery, refunds, and cancellations.
IMPORTANT: This policy provides general guidelines only. For any specific project, the terms in your signed Software Development Consultant Agreement will override and supersede any conflicting terms in this general policy.
Service Delivery
What We Deliver
Custom software development services
Code testing and deployment services
Digital deliverables including source code, documentation, and deployment packages
Services delivered through digital channels (email, file sharing, version control systems)
How We Deliver
Digital Delivery: All work products delivered electronically
No Physical Shipping: Services are delivered digitally, no physical products shipped
Delivery Timeline: As specified in individual Software Development Consultant Agreements
Delivery Method: Via secure file transfer, email, or direct system deployment
Refund Policy
When Refunds Are Available
Before Work Begins: Full refund if project is cancelled before any development work starts
Work in Progress: Partial refunds based on work not yet completed
Completed Work: No refunds for delivered and accepted work products
Note: Specific refund terms in your signed consultant agreement will override these general guidelines.
How to Request a Refund
Contact us at with your refund request
Include project details and reason for refund request
We will respond within 2 business days with refund determination
Approved refunds processed within 5-10 business days
Refund Limitations
Refunds only available for work not yet performed or delivered
No refunds for time already spent on development work
Client must return any work products if requesting refund for completed work
Cancellation Policy
How to Cancel
Notice Required: 14 days written notice via email to (or as specified in your signed agreement)
Immediate Cancellation: Available with payment for all work completed to date
Final Invoice: Final payment due for all work performed through cancellation date
Note: Your signed consultant agreement may specify different cancellation terms, which will take precedence over this general policy.
After Cancellation
Final deliverables provided within 5 business days of final payment
All work products delivered become client property
Confidentiality obligations remain in effect after cancellation
Return Policy
Digital Services Return Policy
Since we provide digital software development services:
No Physical Returns: No physical products to return
Work Product Ownership: All delivered work becomes client property permanently
Source Code: Client retains ownership of all custom code developed
Cancellation Process: See cancellation policy above for ending services
Service Modifications
Changes to Ongoing Work
Scope changes require written agreement from both parties
Timeline and cost adjustments will be communicated before implementation
Additional work beyond original scope may require separate agreements
Contact for Changes
Email for any service modifications or questions about this policy.
Dispute Resolution
If you have concerns about service delivery:
Contact us directly at
We will respond within 4 business hours during business days
Most issues resolved through direct communication
Formal dispute resolution available through mediation and arbitration as specified in consultant agreements
Contact Information
Email:
Response Time: Within 4 business hours during business days
For all questions about service delivery, refunds, cancellations, or this fulfillment policy.
IMPORTANT NOTICE: This fulfillment policy provides general information about our services. All specific projects are governed by individual signed Software Development Consultant Agreements. In case of any conflict between this general policy and a signed agreement, the signed agreement takes precedence.
This fulfillment policy applies to all software development services provided by Lambdo LLC, subject to the terms of individual Software Development Consultant Agreements.